Hiring a janitorial service can help keep your office space looking clean and pristine without causing you precious time. Not all janitorial companies are created equal, so it’s important to have an understanding of what qualities you are looking for and what services you need. There are several qualities that set a great janitorial service apart from a mediocre one, let’s take a look at some of them.
One of the most important qualities to look for in a janitorial service is consistent work. A good janitorial service should have standard work that they always complete with every cleaning. Standard work ensures that things are cleaned thoroughly and consistently in a standardized manner. A standardized workflow also ensures that your space will be cleaned to the same standard should your regular cleaning person be unavailable and someone else needs to fill in.
Experience is something to look for when selecting or evaluating a janitorial company. Experienced companies will know how to address your specific needs, while maintaining a professional workforce. An experienced company generally will be using the most effective and efficient products and will have solutions to any problems you are facing, because they’ve likely seen the situation before and have systems in place to resolve it.
Great Customer Service
Exceptional customer service is no exception when looking for a janitorial company. The best companies will devote time and energy to providing great customer service because they understand that communication is essential for their customers happiness. A great janitorial company should be easy to connect and communicate with, and should respond to questions and concerns quickly and thoroughly.
Efficiency is an important quality of a great janitorial service, but efficiency should not replace consistency and quality. A superior janitorial service will work quickly and efficiently using standard practices without sacrificing quality and thorough work.
Proper Tools and Equipment
It is also important for a janitorial company to have the proper tools and equipment to get the job done. Cleaning companies should have a variety of tools for various situations, so they can thoroughly clean any area you need them to. A great janitorial company will also be aware of new products and tools that are available, and will regularly assess if these tools may work better for their customers.
A Professional Team
One of the most important qualities to look for in a janitorial service is their level of professionalism. You may meet with the owner or manager of the company and be impressed with their attentiveness and professionalism, but it is equally important to make sure that attitude is reflected in the attitudes of their team. A great janitorial company has employees that take pride in their work and maintain a high level of professionalism, no matter what situation they are faced with.
Many cleaning companies also have the option of using eco-friendly alternatives for their cleaning products. These companies show concern for the needs of their customers, as well as the environment. If you are unsure whether a janitorial company offers eco-friendly alternatives, ask and they can let you know if they do.
Flexibility is also a quality of a good janitorial company, because your cleaning needs may not fit into a regular 9-5 day. Companies with flexible cleaning schedules understand that it is not practical for some companies to have people cleaning during normal business hours.
Not all janitorial companies are created equal, and not all show concern for their customer’s needs like they should. Companies with consistency, great customer service and professionalism go above and beyond, leaving their customers satisfied and frustration free. If you are looking for a new janitorial service for your business, contact us at CBM today!