I am looking for employment please review my resume below.

Thanks

MARCOS A. DAVILA
Arlington, VA
703-582-8428
marcosdavilamd@aol.com

CORE LEADERSHIP QUALIFICATIONS

Team building / Leadership
Staff Training and Development
Business Planning
Account Retention
Major Account Management
Operations Management
Risk Management
Management expertise with Union Accounts
Bilingual English / Spanish – reading, writing and speaking

PROFESSIONAL EXPERIENCE

Director of Housekeeping
July 2007 – 08/2010
The Millard Group, Annapolis, MD
Malls / Commercial Cleaning Services

• Manage daily contract responsibilities with a primary focus in
quality, driving revenue growth, and managing risk.
• Provide leadership and direction in overseeing the performance of 25
employees in 3 different shifts, across diverse functional areas
including floor care specialists, supervisors and porters.
• Manage location petty cash, vendors, budget, and maintain full
accountability for the attainment of monthly goals.
• Maintain the highest standards for fiscal management practices and
business ethics while adhering to all federal, state, and local laws
and regulations.

Selected Accomplishments:

• Built strong team from the ground floor into a thriving operation
that currently places the client in a great position in the market.
• Recruited, hired and trained entire staff.
• Achieved recognitions.
• Consistent 100% scores in monthly mystery shops quality inspections
• Company able to continue with new contract recently extended for 4
more years.
• Invited and trusted by regional manager to showcase company’s
quality to business prospects.
Quality Control Manager
April 2006 – July 2007
Cleannet USA, Columbia, MD
Franchise Commercial Cleaning Services

• Managed 85 accounts, including schools, apartment complexes,
childcare centers, clinics, churches and office buildings.
• Expanded and developed resources for optimizing the full potential
of account relationships.
• Supervised and trained new franchisees to run their own businesses
successfully.
• Provided constructive input in the areas of quality, contracts,
systems management, client training, and client contract upgrades.

Selected Accomplishments:

• Played key role in retention of most problematic accounts by
implementing proper training of franchisees’ and acquiring a fuller
understanding of clients needs and contract specifications.
• Improved quality inspection scores in most problematic accounts,
thus lowering the complaint level for the entire region.

Operations Manager
January 1999 – April 2006
Implant Dental Lab, Arlington, VA
Dental Laboratory Industry

• Managed the daily operation of all business aspects
• Implemented new systems and procedures to attract new business.
• Assisted owner in executive business decisions from planning through
implementation.
• Partnered the company in a variety of high you know we’ll talk about
a mountain of innocence because of the confetti lose money on
purpose in the scene to scene revenue-producing joint promotions.

Selected Accomplishments:

• Recruited over 50% of new business
• Designed company’s first web site
• Retention of existing clients by offering a superior great product
and unmatched service.

EDUCATION

Wakefield High School
Arlington, VA 1990